1. No child may attend prior to a full registration pack being completed and returned to Centrepoint.
2. No child may attend the Centrepoint prior to a full registration pack being completed and returned to Centrepoint.
3. Centrepoint must be given at least one month’s notice in writing of any change to contracted care requirements. Centrepoint will endeavour to accommodate any additional care requirements requested where possible, but reserve the right to decline any requests dependent on availability and other business restrictions, subject to Term and Condition 5 which deals specifically with term-time care.
4. Any additional ad-hoc term-time or holiday care booked must be paid in advance, at the time of the booking being made. This can be booked online.
5. No refunds or alternative sessions are given for non-attendance or ad-hoc absences of pre-booked early morning or after school sessions.
6. An administration fee of £25 will be charged for any changes to the childcare requested within this contract which results in a recalculation of fees. This charge will apply to the second change and each additional change thereafter.
7. Centrepoint will close at 2.30pm on Christmas Eve, or the last working day before Christmas if Christmas Eve falls on a weekend.
8. Centrepoint must be informed of any changes to your contact details.
9. Centrepoint requires all parents/carers to read and abide by the guidelines contained in the Parents Handbook.
10. Where there is more than one child of the same family residing in the same home together and using any of Centrepoints facilities, the child with the highest fees will be charged at full price and 20% discount will be applied to the additional child(ren) fees. This discount will only apply if all of the children booked in attend as contracted. Any changes to the contracted care will result in a full recalculation of any discounts given in accordance with our terms and conditions, for the entire contracted period, and may result in a reduction and/or loss of discount.
11. Payment of fees shall be made by the fee payer in advance on or around the 1st day of each month by either Banker’s Standing Order or Direct Debit. If the payment of fees are outstanding for more than 14 days then Centrepoint reserve the right to serve 7 days’ notice in writing to terminate this contract, and this notice shall be regarded as a formal demand for all outstanding monies due and may result in the loss of the child’s place at Centrepoint. No refunds are given for non-attendance.
12. The monthly fees payable by the parent/carer are calculated by taking the annual amount payable, and then dividing the balance over the remaining months of the contracted care that the child(ren) attends Centrepoint.
13. The Parent/Guardian is liable for payment of all fees due. Centrepoint assumes no responsibility for the provision of information to the Income Support Department or for meeting any requirements that they may have, but will provide quotes for Income Support purposes to the Parent/Guardian, where requested, such requests should be made in writing to the Finance Department, Centrepoint, Le Hurel, La Pouquelaye, St Helier, JE2 3FU or emailed to email@example.com. Upon receipt of confirmation of the contribution that the Income Support Department agree to pay directly to Centrepoint any shortfall that is to be paid by the Parent/Guardian will be calculated and will fall due and payable.
14. For the Weekend Club, 48 hours notice is required for cancellation.
15. Children must be collected by the end of the allocated session and failure to do so will result in an immediate late collection charge of £5.00 for every 15 minutes or part thereof.
16. When notified by a member of staff that a child has become ill, children must be collected and kept at home until they are well, in accordance with Centrepoint Handbook and the Island’s Exclusion Policy. Centrepoint must be informed if your child is suffering from any contagious disease. For the benefit of other children that attend Centrepoint, you must not allow your child to attend if they are suffering from a contagious disease which could easily be passed on to another child.
17. Centrepoint does not accept responsibility for any loss or damage to a child’s belongings (including electronic devices) whilst they are in the care of Centrepoint. Centrepoint will not be held responsible for the usage of any electronic devices including mobile phones, brought to Centrepoint by the children attending.
18. Parents/carers will be liable for any damage or injury their child causes to Centrepoint property, staff or any third party whilst they are in the care of Centrepoint.
19. In the case of any complaints regarding the practice or care of a child at Centrepoint these must, in the first instance, be made in writing to the Head of the applicable practice.
If the complainant is not satisfied with the response, then the complaint will be referred to the CEO, Centrepoint, Le Hurel, La Pouquelaye, St Helier, JE2 3FU.
20. In the case of complaints or concerns regarding fees and administration issues these should be addressed to the Finance Manager, Centrepoint, Le Hurel, La Pouquelaye, St Helier, JE2 3FU.
21. Centrepoint must be informed if a child is subject to a court order and copies of such orders must be provided upon request. Centrepoint must also be informed of any involvement from any other agency such as children’s services, MASH etc.
22. Upon request Centrepoint will issue the childcare tax certificate to the signatory/ies to this contract. If the childcare tax certificate is to be issued to a third party, then Centrepoint must be informed in writing, by the signatory/ies of this contract, of the relevant person’s name and address.
23. Centrepoint’s ethos is to provide stimulating care and Play Opportunities for all children in a safe, supervised environment. Parents/careers must behave in an appropriate manner at all times when attending at Centrepoint and ensure that any other adults attending Centrepoint to collect their child(ren) are aware of the standard of behaviour required of them and must act accordingly. Centrepoint reserves the right to exclude anyone exhibiting such behaviour from the premises.
24. Whilst safety of children is paramount, the nature of the care provided at Centrepoint means that slips, trips, knocks, cuts and bruises can occasionally occur despite Centrepoint’s best attention and the efforts and training of their staff. The signing of this contract represents acceptance by parents/careers of the above and confirmation that Centrepoint shall not liable for any injury occurring whilst the child is in Centrepoint’s care, unless such injury has been caused by the negligence or neglect of Centrepoint staff. Should any concerns arise, these should be addressed with the Head of practice in the first instance.
Centrepoint aims to adopt the highest possible standards of safeguarding and take all reasonable steps to protect and keep children safe in our care.
Centrepoint is committed to keeping children in our care safe. Centrepoint aims to adopt the highest possible standards of safeguarding and take all reasonable steps to protect and keep children safe who are in our care. At Centrepoint we put the children at the heart of everything we do, we want all children in our care to feel safe, secure and have someone they can speak to. We are passionate about giving the children our time and understanding. We want the children to feel comfortable around our employees. We have a passionate team who are constantly reflecting our practice so we can always improve. We listen actively to the voice of the child, building good relationships with children and their families. All employees need to share our values and in doing this, we can provide children with a safe space where they can always talk to us.
Centrepoint regularly review all our Safeguarding and child protection policies and processes to ensure best practice and that we comply with all relevant legislation, guidance and advice from Child Protection Agencies.
Forms of abuse to look out for are: physical, emotional, neglect, domestic abuse, bullying and cyber bullying, child sexual exploitation and trafficking, criminal exploitation and gangs, female genital mutilation, grooming, non-recent abuse, on line abuse (please see Appendix 1 – Types of Abuse)
We have a duty to act in accordance with the Children’s (Jersey) Law 2002 (in particular Part 5: Protection of children).
Centrepoint are advocates of children’s rights and prioritise the rights of children in all our policies and actions. We have considered the UNCRC while writing this policy in particular incorporated Articles, 2, 3, 12, 19, 23, 31, 34, 39 (please see Appendix 2 – Rights of the Child for further details)
At Centrepoint everyone has a responsibility to keep children safe and to foster a culture where safeguarding is a priority:
Centrepoint Designated Safeguarding Person (DSP):
La Pouquelaye Nursery: Tania Moniz, Michelle James, Tyler Gosselin
Green Street Nursery: Steph Turner, Gabby Ferreira, Corrine Feger
Playcare: Paul Witt, Melody Cornick
The Space: Roxanne Pryor
Centrepoint Designated Safeguarding Lead (DSL):
La Pouquelaye Nursery: Mell Le Cornu
Green Street Nursery: Hannah Gamble
Playcare: Zelia De Abreu
The Space: Roxanne Pryor
Centrepoint Designated Safeguarding Lead Officers (DSLO):
Tanja Haynes, Graeme Fitchett
Jane Moy, Telephone 735151 (ext 5) or email: firstname.lastname@example.org
In the absence of Designated Persons and/or in extreme emergency situations:
Children and Families Hub:
Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm.
Call: 01534 519000
States of Jersey Police: Call 01534 612612
Other important contacts:
Independent Safeguarding Standards (adult/staff concerns)
01534 443536 – In relation to a concern around institutional practice or allegation against a member of staff
Safeguarding Partnership Board
01534 442752 – for local advice and training and below for other useful advice
Other useful information:
FGM Concerns – 0800 028 3550
What we do
Dealing with Concerns/Incidents
If a child makes a disclosure:
Children and Families Hub:
Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm.
Call-: 01534 519000
If you have concerns about a child's physical or emotional wellbeing:
Report any concerns to the DSL and your line manager. All concerns must be recorded as soon as possible after the disclosure/incident in a detailed, dated account, stating the facts using the Safeguarding Concerns report form (Please see Appendix 4 – Record of Concern). The report can include professional opinion or judgements. Actions following this also need to be recorded on the form. A decision will be made if the Children and Families Hub is contacted.
If a child makes an accusation against a member of staff:
Record the facts ensuring that all witnesses sign and date the entry using the Safeguarding Concerns report form (Please see Appendix 4– Record of Concern). Contact the DSL immediately, who will report this to Jersey Designated Officer (all allegations must go through the JDO who will support next steps) an appropriate investigation will take place with advice from the JDO. If the allegation is against the DSL or you have concerns that the allegation has not been take seriously you then you must contact the JDO yourself.
For all allegations against adults contact the Independent Safeguarding Standards (ISS) JDO on 01534 443566
If a staff member or parent highlight a safeguarding issue:
Report any concerns immediately to the DSL who will discuss this with the CEO (see also Centrepoint's Child Protection Whistle Blowing Policy), who will report this to Jersey Designated Officer for their support and advice, all allegations must go through the JDO. An appropriate investigation will take place with advice from the JDO
For all allegations against adults contact the Independent Safeguarding Standards (ISS) – JDO on 01534 443566
The registering and regulating body CEYS can also be contacted to aid decision making. CEYS: 01534 449387 or email email@example.com
Any person raising a concern will be asked to complete a written account of factual information relating to the concern including dates and times using the Safeguarding Concerns report form. The Safeguarding Partnership Board will be contacted by the CEO.
If you feel that the Manager has not responded appropriately to the concern/incident raised, the responsibility is on you to refer to the CEO for advice, you can make an official complaint by emailing firstname.lastname@example.org. If you are still not satisfied with how the situation has been dealt with, you can contact the Safeguarding Partnership board. CEYS: 01534 449387 or email email@example.com
Appendix 1 – Type of Abuse
Appendix 2 – Children’s Rights
Article 2 – The Convention applies to everyone, whatever their race, religion, abilities; whatever they think or say, whatever type of family they come from.
Article 3 – All organisations concerned with children should work towards what is best for each child.
Article 12 – Children have the right to say what they think should happen, when adults are making decisions that affect them, and to have their opinions taken into account.
Article 19 – Governments should ensure that children are properly cared for, and protect them from violence, abuse and neglect by their parents, or anyone else looking after them.
Article 23 –Children who have any kind of disability should have special care and support, so that they can lead full and independent lives.
Article 31 – All children have a right to relax and play, and to join in a wide range of activities.
Article 34 – The government should protect children from sexual abuse.
Article 39 – Children who have been neglected should receive special help to restore their self-respect.
Appendix 3 – Code of Practice
The following code of practice applies to all Centrepoint employees, whether acting in a paid or unpaid capacity:
Appendix 4 – Record of Concern
Your privacy is important to us and Centrepoint (The Data Controller) is committed to protecting your personal information and being transparent about what we do with it. This policy sets out how we collect, process, retain, and disclose your personal data in a fair and secure manner. We will offer you choices about the way you are contacted and will be clear about how we use your information.
This information is provided in accordance with the Data Protection (Jersey) Law 2018 for the purposes of providing you with a service you have requested, for example:
This policy applies in addition to our standard Terms and Conditions and other relevant policies including:
Responsibility for Data Protection and Questions
Centrepoint as “Data Controller” will endeavour to ensure that all personal data is processed in compliance with this policy and the Data Protection (Jersey) Law 2018. If you have any questions about this policy please contact the Data Protection Officer (DPO) using the following email address: firstname.lastname@example.org.
What is Personal Data?
Personal data is information that identifies you as an individual and relates to you. This includes, but isn’t limited to your contact details, next of kin, date of birth and financial information.
Why Centrepoint needs to process Personal Data
In order to carry out its ordinary duties to staff, contractors, children and parents/guardians, Centrepoint may process a wide range of personal data about individuals (including current, past and prospective staff, children and parents/guardians) as part of its daily operation.
Some of this activity needs to be carried out in order for Centrepoint to fulfil its legal and regulatory duties, rights and obligations – including those under a contract with its staff and contractors, parents/guardians and children.
In addition, Centrepoint may need to process special category personal data (for example, health or religion) or criminal records information (such as when carrying out DBS checks) in accordance with rights or duties imposed on it by law, including as regards safeguarding and employment.
How Centrepoint collects Personal Data:
Generally, Centrepoint received personal data from the individual directly (including, in the case of children, from their parents/guardian). This may be via a form, or communication such as email.
However in some cases personal data may be supplied by third parties (for example other professionals or authorities working with that individual); or collected from publicly available resources.
There may be times when personal data is obtained from a third party e.g. as a result of a referral of a child by a professional, where parental consent has been given.
Who has access to your Personal Data and who do we share it with?
For the most part, personal data collected by Centrepoint will be stored/recorded internally, and will be processed by appropriate individuals only in accordance with access protocols. Particularly strict rules of access apply in the context of:
Occasionally, Centrepoint will need to share personal information with third parties, such as professional advisers (lawyers and accountants), relevant authorities (social Security, Tax Office, Police or other local authority) or professional agencies when there is a child protection or safeguarding concern.
In accordance with Data Protection (Jersey) Law 2018, some of Centrepoints processing activity is carried out on its behalf by third parties, such as IT systems, web developers, storage and social media providers (e.g.Facebook and Twitter). Where possible this is subject to contractual assurances that personal data will be kept securely and in accordance with Centrepoints specific directions.
Sending information to other countries
How long do we hold personal data?
We only hold your personal data for as long as necessary to fulfil the purpose for which it was collected. Further information can be found at the Childcare and Early Years Service (CEYS) Retention schedule.
Links to other websites
Our site may contain links to other websites. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
Controlling your personal information
You have a right to access, amend and restrict the use of your personal data. You can also erase personal data from our records, unless there is a legal reason not to do so.
Data accuracy and security
Centrepoint will endeavour to ensure that all personal data held in relation to an individual is as up to date and accurate as possible. To ensure that the information we hold is accurate and up-to-date, please let us know promptly of any relevant change to your contact details by emailing us on email@example.com
You can complain to the Information Commissioner about the way your information is being used by contacting the Jersey Office of the Information Commissioner: Telephone: +44 (0)1534 716530 or Email: firstname.lastname@example.org.
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